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Questions Most People Won’t Ask When Interviewing a Custom Home Builder

By Cameo Homes, Inc.
Luxury Design-Builder | Kamas, Utah

Building a custom home is one of the largest investments most families will ever make. While design, craftsmanship, and aesthetics are important, a builder’s financial health, reputation, and business practices can have an equally significant impact on the success of your project.

The following questions help uncover factors that may affect your home’s budget, schedule, and overall building experience.

Have you or any firm you were part of declared bankruptcy?

Why it matters:

A bankruptcy doesn’t automatically disqualify a builder, but it should prompt further discussion.

Custom homes often take years to design and build. Clients need confidence that their builder has the financial stability to:

  • Complete the project as contracted
  • Maintain strong relationships with subcontractors and suppliers
  • Weather economic fluctuations
  • Honor warranty obligations after completion


Understanding a builder’s financial history can help assess the level of risk associated with a long-term project.

Has the owner of any home you built ever requested money from the Utah State Lien Recovery Fund?

Why it matters:

The Utah State Lien Recovery Fund exists to protect homeowners under specific circumstances when contractors fail to properly pay subcontractors or suppliers.

A claim against the fund may indicate previous issues involving payment practices, project management, or contractor oversight.

While context is important, this question can help reveal whether a builder has a history of leaving clients exposed to mechanic’s liens or payment disputes.

Have you ever been terminated from a project by the owner before its completion?

Why it matters:

Even experienced builders occasionally encounter difficult projects or personalities. However, repeated terminations can indicate deeper concerns.

This question helps uncover:

  • Communication issues
  • Project management challenges
  • Budget disputes
  • Schedule performance concerns
  • Client satisfaction patterns


Pay attention not only to the answer, but also to how the builder explains the circumstances.

Has a lender or banking institution refused to approve you as the builder for a potential client?

Why it matters:

Construction lenders often perform their own due diligence before approving a builder.

They may review:

  • Financial stability
  • Insurance coverage
  • Licensing
  • Construction history
  • Experience level
  • Prior project performance


If lenders have declined to work with a builder, it’s worth understanding why.

A builder who is regularly approved by respected lending institutions often provides an additional layer of confidence.

Are you on a payment plan for overdue debt with any lender for any type of loan?

Why it matters:

Financial stress can affect every aspect of a construction project.

A builder struggling with debt may face challenges related to:

  • Cash flow
  • Supplier relationships
  • Staffing
  • Project scheduling
  • Long-term business stability


Clients investing millions of dollars into a custom residence should understand whether financial pressures could potentially impact project performance.

Do you have any outstanding judgments or pending lawsuits?

Why it matters:

Lawsuits are not uncommon in construction, particularly for larger projects.

What matters is understanding:

  • The nature of the claim
  • Whether it reflects a pattern
  • How it was resolved
    Whether it involved construction defects, payment disputes, or contractual issues


The goal isn’t necessarily to avoid a builder who has ever been involved in litigation. Rather, it’s to understand the circumstances and evaluate whether they indicate broader concerns.

Do you have any past or present insurance claims?

Why it matters:

Insurance claims can provide insight into how a builder manages risk.

Questions worth exploring include:

  • What type of claim was filed?
  • How frequently have claims occurred?
  • Were they related to workmanship, jobsite safety, property damage, or other issues?
  • What changes were implemented afterward?


A builder’s claims history may reveal important information about safety practices, quality control systems, and risk management procedures.

The Bigger Picture

Ultimately, these questions are not designed to catch a builder in a mistake. They are designed to provide clarity.

When building in Park City’s most exclusive communities, homeowners should evaluate not only a builder’s portfolio, but also:

  • Financial stability
  • Risk management practices
  • Transparency
  • Reputation
  • Communication style
  • Long-term accountability

The homes that stand the test of time are often built by companies that do as well.

Before selecting a builder, seek answers that demonstrate not only craftsmanship and experience, but also integrity, stability, and a commitment to protecting your investment throughout the entire building journey.

Let’s Build Your Legacy

Begin your journey with Cameo Homes today:

LET’S BUILD YOUR LEGACY

Begin your journey with Cameo homes today